Duties & Responsibilities:
Operational & Store Management
• Oversee daily store operations to ensure smooth running of all functions
• Complete, review, and submit daily reports (DMA)
• Conduct regular floor walks to monitor standards and execution
• Ensure compliance with company policies, procedures, and operational standards

Staff Management
• Schedule and manage shifts
• Allocate and delegate tasks to team members
• Train, guide, and mentor staff
• Enforce company policies, including performance and discipline when required
• Drive succession planning and staff development

Financial & Administrative Control
• Manage and control expenses within budget
• Ensure accurate and timely daily cash-ups and banking processes
• Monitor and authorize returns, staff sales, and gift voucher usage
• Control payroll submissions, HR reporting, and wage projections
• Manage ad hoc payments and prevent any abuse of staff discounts
• Monitor telephone usage and other variable expenses to remain within budget

Stock & Merchandising
• Oversee stock control, daily/weekly cycle counts, and adherence to schedules
• Sign off stock received in the Goods Received Register (GRR)
• Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
• Customer Service
• Targets & Performance